Help Desk Authority (formerly BridgeTrak) 8.1 Build 221

Comprehensive help desk and issue trouble ticket tracking software.

Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service

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Software Specs

Publisher:............ Kemma Software

License:............... Demo

Price:................... $995

Expire: ................ 30

File size:.............. 55.5 MB

Downloads:.........

Release date:...... 28 May 2009

Last update:........ 18 Nov 2011

Language:............ English

Publisher review for Help Desk Authority (formerly BridgeTrak) 8.1 Build 221:

Review by: Kemma Software
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
Requirements:
Pentium Processor1 ghz+, 512MB RAM, 100mb

Operating system:
WinXP,Windows2000,Windows2003

Limitations:
100 issues; MS Access avail only in demo version

Release notes:
Minor Update

Whats new in version 8.1 Build 221:
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc

Help Desk Authority (formerly BridgeTrak) screenshots:

Help Desk Authority (formerly BridgeTrak) 8.1 Build 221 screenshot. Click to enlarge!

Help Desk Authority (formerly BridgeTrak) download tags:

help desk help desk trouble ticket tracking

Copyright information:

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