Help Desk Authority (formerly BridgeTrak) 8.1 Build 221
Comprehensive help desk and issue trouble ticket tracking software.
Comprehensive trouble ticket tracking software for IT and/or customer support desks. User friendly interface,customizable screens and fields, knowledgebase, reporting, robust query, and modules for Asset Management, issue escalation,web self service
Software Specs
Publisher:............ Kemma Software
License:............... Demo
Price:................... $995
Expire: ................ 30
File size:.............. 55.5 MB
Downloads:.........
Release date:...... 28 May 2009
Last update:........ 18 Nov 2011
Language:............ English
Publisher review for Help Desk Authority (formerly BridgeTrak) 8.1 Build 221:
Review by: Kemma Software
Comprehensive trouble ticket tracking software for for IT and/or customer support desks. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory/management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.
Requirements:
Pentium Processor1 ghz+, 512MB RAM, 100mb
Operating system:
WinXP,Windows2000,Windows2003
Limitations:
100 issues; MS Access avail only in demo version
Release notes:
Minor Update
Whats new in version 8.1 Build 221:
Help Desk Authority (formerly BridgeTrak) rebrands the product to join ScriptLogic's desktop mgmt tools. Also, asset management capabilites have been greatly improved with the addition of the HDAsset inventory module and integration with Desktop Authority's asset feature. Updated dashboard, etc
Help Desk Authority (formerly BridgeTrak) screenshots:
Help Desk Authority (formerly BridgeTrak) download tags:
help desk help desk trouble ticket tracking
Copyright information:
SPONSORED LINKS
Based on 5 ratings. 5 user reviews.
ESP Monitoring & Keylogger
Goverlan Remote Control Software
MetaLAN
Help Desk for IIS
Desktop Authority
logonmypc
Boldcenter Operator Client .NET
My Remote Files
sitehelpdesk
Macros
Accounting and Finance
Office Suites and Tools
Inventory and Barcoding
PIMS and Calendars
Databases and Tools
Project Management
Helpdesk and Remote PC
Calculators and Converters
Vertical Market Apps
Investment Tools
Math and Scientific Tools
Other
Timesheets MTS Software
Softvoile
NewFreeDownloads
Office Suites
PIMS
Math
Calculators
Helpdesk
Databases
Accounting
Inventory